Got to our IHOP which is well over 20 years old, at 10:30 and was told we had a 20 - 25 minute wait, we took a seat by the door. The lady and gentleman checking people in stayed constantly busy. They had more people adding their name to the list (some leaving when they heard how long the wait was), people checking to see how much longer they had to wait, and they were constantly checking with the waitresses on what tables were empty and how many people they could seat. During the entire time they never seemed upset and were very efficient.
After about 23 minutes our name was called and we were ushered into the back room to a large table. After a minute or two a young lady by the name of Janette appeared at our table to take our drink order. She quickly returned with coffee and juice for all, then taking our breakfast order. We were close to the kitchen area and could see the food being set out by the cooks. The top of the shelf was loaded with plates waiting to be carried to the table.
When our youngest ordered his "New York Cheesecake Pancakes" he immediately was ready to eat. We pointed out the plates being served and warned him we had a long wait before our breakfast would be served.
I really don't know how much time passed but it seemed less than 10 minutes our food was placed before us. It was excellent and Janette returned three times to be sure we had all we needed, refilling our coffee carafe, and generally just being nice. Returning with the check as we were finishing.
We were finished and out by 11:45, pleased with our food and the wait we had. We also noticed the lines were forming for the next onslaught of customers. The staff at IHOP, from the people who greet you at the door and seated you, to the waitresses who served, to the young man who bussed the table were all pleasant and efficient. And the kitchen staff supported them with excellent food on the table. It's a pleasure to spend your money at a local business and to come away know that you had just witnessed excellent customer service.
